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What are your COVID protocols?

We do temperature checks daily, using no-contact digital readers, for any staff doing shopping and delivering.  All employees are required to wear masks while working.  Effective handwashing is already deeply established in processes as part of safe food handling practices. We also provide employees with alcohol wipes, disinfectant, and hand sanitizer.

We have also implemented no-contact deliveries on all deliveries, in which our drivers leave orders on front steps and do not enter your homes.  All reusable packaging is washed and disinfected after each use.

  

How do you decide what products to carry?

We asked families everywhere what products they love, and that's what we decided to carry.  We know our customers want value for some categories and specialty options for other categories.   We aspire to have the most beloved products from each store we shop.  

   

Are you more expensive than other grocery delivery services?

No. For each product, we match the lowest online price found on Instacart (and sometimes we are even lower). We do this because we believe good food should be affordable.

  

What are your delivery fees?

When you sign up as Gather'd Member ($10 per month) you get unlimited free deliveries for orders over $25.  If you aren't ready to become a member, then all deliveries are just $5.99.  You won't find any hidden service fees or taxes when you checkout.

  

Do you offer same day delivery?

No, and for good reason. We can't pay fair wages or offer ideal work hours if we create an on demand model. Instead, we offer next-day delivery for all orders placed by 8pm the previous day.

   

Do you deliver on the weekends?

No and it's intentional in our business model. We hire the most thoughtful shoppers, and many of them have families they want to be with on the weekends.  Sustainability is at the heart of Gather'd, and we reject the idea that everything needs to be on-demand to be good.

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